Luminis Health · 4 hours ago
Customer Service Representative- Patient Access and Support Services
Annapolis, MD
Full-time
Onsite
Entry Level
$17.50/hr - $26/hr
2+ years expLuminis Health is dedicated to providing excellent customer service in healthcare. The Customer Service Representative will communicate with patients and medical staff, process patient information, and ensure compliance with departmental policies while maintaining a high accuracy rate.
Health CareMedicalNon Profit
Responsibilities
Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes
Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization)
Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate
Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity
Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face
Assists with the training and orientation of new staff
Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee
Responsible for the daily monitoring and corrections of the department work queue(s)
Participates in team performance reviews
Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions
Qualification
Required
High school diploma or GED, typing minimum of 20 wpm
Excellent communications skills must be demonstrated
Working knowledge of basic computer skills and web-based applications
Preferred
Two years of previous registration or insurance experience in a healthcare environment preferred
Knowledge of medical terminology is desirable
If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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