IT Field Services Engineer jobs in United States
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Saransh Inc · 4 hours ago

IT Field Services Engineer

positionHoboken, NJ
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Saransh Inc is seeking an IT Field Services Engineer to provide on-site Level 2 IT support to end users. The role involves troubleshooting hardware and software issues, managing IT assets, and coordinating with the Central IT Service Desk to ensure high customer satisfaction.

EmploymentInformation TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Provide on-site Level 2 IT support to end users by resolving incidents, service requests, and problem tickets assigned to the Field Services queue
Troubleshoot and resolve issues related to hardware, operating systems, and application software
Perform endpoint security remediations as directed by the Information Security team
Support a wide range of end-user and IT devices, including: Windows desktops and laptops, Apple devices (MacBooks, iPads, etc.), Chromebox devices, Printers, scanners, and peripherals
Deliver hands-and-feet support for infrastructure teams (network, systems administration, etc.)
Provide on-site IT support for events, including executive and board meetings
Coordinate with the Central IT Service Desk to ensure SLA adherence and high customer satisfaction
Perform Moves, Adds, and Changes (MAC) activities including workstation setup and teardown
Manage PC refresh and hardware lifecycle processes: Imaging, configuration, deployment, reclamation
Handle IT asset management: Equipment delivery and tracking, Inventory of computers, peripherals, and accessories
Conduct weekly inventory audits and submit stock reports
Coordinate with vendors and OEMs for RMAs and hardware/software issue resolution

Qualification

CompTIA A+ certificationIT Field Services experienceEnd-user IT technologiesITIL framework understandingMicrosoft Office proficiencyVerbal skillsMultitasking abilityAttention to detail

Required

Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
5+ years of experience in IT Field Services or Deskside Support
CompTIA A+ certification (mandatory)
Good understanding of the ITIL framework
Strong knowledge of end-user IT technologies and support operations
Experience supporting customer-facing or infrastructure environments
Hands-on experience working with technology vendors
Proficiency in Microsoft Office tools (Excel, PowerPoint)
Excellent verbal, written, and presentation skills
Strong multitasking ability with attention to detail
Proven ability to perform effectively in a fast-paced, dynamic environment

Preferred

ITIL v4 certification
Infrastructure-related certifications (e.g., Networking, Virtualization)

Company

Saransh Inc

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We provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management.
dateFounded in 2008
location
Plainsboro, New Jersey, USA
people-size51-200 employees
web-link
https://saranshinc.com

H1B Sponsorship

Saransh Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (51)
2023 (45)
2022 (30)
2021 (22)
2020 (39)

Funding

Current Stage
Growth Stage

Leadership Team

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Sridhar Chimaladinne
FOUNDER & CEO
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Company data provided by crunchbase