Duke Energy Corporation · 1 day ago
Senior Products and Services Manager - Communication and Training
North Carolina, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expDuke Energy Corporation is dedicated to making a difference in people's lives and is seeking a Senior Products and Services Manager for Communication and Training. This role is responsible for overseeing the management and operations of Residential Home Protection plans and services, focusing on product development, customer satisfaction, and profitability while collaborating with cross-functional teams.
Clean EnergyEnergyHardwareHydroelectricOil and GasService Industry
No H1B
Responsibilities
Design, Manage, and Implement Training/Communication Strategies Manage the team’s capacity based on a comprehensive calendar of resource demands including learning grids by department, programmatic plans, project dates, communication objectives, rhythms by channel, and organizational marketing / communication rhythms
Manage the execution of processes necessary to deliver a multi-faceted learning model across multiple channels, various business groups in varied delivery form and format as necessitated by the target audience
Supply leadership team with a capacity calendar identifying key deliverables by department, by channel, by position and all necessary communication rhythms
Manage the talent system by providing role clarity, actively coaching performance, plan transition of necessary skills, build critical competencies, and outline a learning and development path by position and individual team member
Provide Support and Communication to Leadership Communicate capacity to leaders and team members in a timely manner to ensure alignment
Teach / drive integration of core disciplines within the business group
Actively teach processes necessary to support virtuous teaching cycle
Communicate best practices to support long-term organizational learning
Support RS team with:
Impact to customer
Consistent integration
Drive and teach customer perspective
Drive impact to profitability and improved effectiveness
Partner with RS group leaders by providing learning perspective/advice regarding a group’s learning requirements, related learning plan, learning grid by position, manager best practices, key metrics/measurements, and applicable communication / cascade plans
Work in conjunction with other team members to gain the internal customer perspective
To have a POV and educate, model and reinforce the adult learning process
Communication & Relationships Develop a communication cadence to address the various constituencies within the RS community, including but not limited to: Internal/external centers, enrollment center, ELT, department supervisors, and line level staff
Partner with RS leaders to maintain a SharePoint Site, which serves as repository for specific learning materials, promotions, consumer responses, results, sales tips, overall best practices, and current information regarding RS products/services
Share information for Supervisor Communications like Top Sellers, Supervisor Rankings. Coordinate and Plan Feedback on promotions, flyers, articles, etc. with RS management
Maintain awareness of legislative and regulatory activities creating targeted training when appropriate
Develop and implement supplemental training to support RS programs within Enrollment Center and CCO organizations
Supply subject matter expertise for the CCO design developers creating residential solutions training materials
Change Management Drive the rhythms and inputs necessary to establish and maintain execution of designed learning
Participate in activities around the development of business plans and channel strategies
Partner with RS leadership team to create a holistic operational / promotional/ communication plan
Qualification
Required
Bachelor's degree in Business, Finance, Engineering, Marketing or related degree and 3+ years work related experience OR
High School/GED degree and 10+ years work related experience in lieu of a degree
Preferred
MBA or other advanced business or marketing related education
Accomplished at conceptualizing and creating creative, professional communications and presentations that are presented to business partners, clients or Executive Management
Proven ability to translate concepts and information into clear, concise, and inventive images
Proven experience managing project schedules, priorities, and deadlines
Familiarity with testing processes using Report Manager, Soap UI, ETL and OLAP a plus
Experience communicating professionally with customers, internal and external business partners, and/or business clients
Demonstrated ability to clearly present an idea or concept and receive constructive feedback
Specializes in typography, illustration, conceptual thinking, layout, and attention to detail a plus
Proficient in Microsoft Office software tools
Proven project management skills
Demonstrated ability to learn new systems
Experience successfully working in a team environment to achieve shared goals
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
Facility management, product management, program management, energy management, project management or process management experience
Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc
Multi function or multi-departmental experience
Demonstrated experience in change management, process integration and implementation and supervisory or management experience
Business operation experience
Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
Benefits
Relocation Assistance Provided (as applicable)
Company
Duke Energy Corporation
Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2023-04-04Post Ipo Debt· $1.5B
1978-01-13IPO
Leadership Team
Brian D. Savoy
EVP & CFO
S
Steve Immel
VP Carolina Coal Generation
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2026-01-16
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