SHAZAM Network - ITS, Inc. · 13 hours ago
Customer Support Analyst 1
Parsons, TN
Full-time
Hybrid
Mid Level
$49K/yr - $63K/yr
3+ years expSHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through exceptional customer service. They are seeking a Customer Support Analyst to provide quality support related to core, platform, digital banking, and document imaging products.
FinanceFinancial ServicesService Industry
No H1B
Responsibilities
Assist the customer in using the systems to solve problems
Offer enhancement requests when certain issues cannot be resolved by the current system
Communicate proper expectations with the customers on problem resolution
Qualification
Required
Minimum of three years experience in roles involving customer service, client support, or frontline operations within the banking industry is required
Proficient in Microsoft Office Suite, including Teams
Preferred
Experience in partnering with financial clients to resolve technical or service‑related issues preferred
Experience with a customer ticket tracking software preferred
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
Time away from work – PTO, VTO, paid parental leave, and company holidays
Educational assistance
Company
SHAZAM Network - ITS, Inc.
SHAZAM Inc. is a trusted leader in financial technology empowering community banks and credit unions with innovative payments solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Waltz
President and CEO
Terry Dooley
Executive Vice President and Chief Operating Officer
Recent News
Company data provided by crunchbase