Beltone · 4 hours ago
Manager Patient Experience and Sales Enablement
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
5+ years expBeltone is focused on enhancing patient outcomes and driving hearing aid sales. The Manager, Patient Experience, will lead a team to implement sales advisory strategies, mentor team members, and standardize best practices to ensure exceptional experiences across clinics.
Health CareMedicalMedical Device
Responsibilities
Develop and implement sales advisory practices that elevate team performance and clinic success
Drive strategic initiatives to boost hearing aid sales, particularly in high priority underperforming clinics
Analyze sales trends to recommend data-informed approaches for growth and efficiency
Create, lead, mentor, and develop a team of Patient Success Advisors who are driven to lead by example whether that’s actively supporting patient evaluations, sales, and fittings, or training local staff to do so themselves
Set clear performance expectations, conduct regular evaluations, and provide constructive feedback
Help manage team deployment, schedules, and budgets
Inspire a culture of accountability, continuous learning, and high achievement
Working with the Director of Patient Experience and your team, design and roll out standardized sales protocols, training content, and tools that reflect Beltone’s best practices
Ensure consistent implementation across all clinics to enhance both sales effectiveness and patient satisfaction
Partner with Marketing, Operations, and Clinical teams to align on patient journey enhancements
Leverage internal data and insights to identify friction points and opportunities for sales process improvement
Contribute to the evolution of systems, tools, and internal programs that support sales excellence
Serve as a trusted leader who brings vision, energy, and clarity to the team’s mission
Make strategic decisions that reflect both short-term needs and long-term organizational goals
Champion a patient-first mindset while balancing business growth and operational priorities
Find ways to bring experience improvements to other areas of the business
Qualification
Required
BSc. in business or sales related field
Licensed Hearing Instrument Specialist or Audiologist
5+ years of experience in sales management, ideally within the healthcare, hearing care, or medical device industry
Demonstrated success in coaching and leading teams to exceed sales targets
Strong interpersonal, communication, and facilitation skills
Experience developing training content, protocols, or sales enablement tools
Benefits
Health insurance
A 401(k) plan
Paid vacation and holidays
Company
Beltone
Beltone is a medical devices company that provides hearing aid devices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Zachary Grohler
Chief Financial Officer
Carol Roobin Bashuk
Business Partner
Recent News
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