BRMS · 14 hours ago
Client Manager I
Folsom,CA,US
Full-time
Onsite
Entry Level
2+ years expBRMS is a company that focuses on providing employee benefits solutions. The Client Manager I is responsible for servicing a portion of the client base by maintaining communication, managing renewals, and ensuring service levels are met.
FitnessHealth CareWellness
Responsibilities
Organize regularly scheduled communications with all existing clients and internal contacts to determine how BRMS can meet their business needs
Review accounts on a monthly basis
Build strong relationships with clients’ HR teams, senior managers, and other key stakeholders
Manage BRMS client and benefit plan renewals from beginning-to-end with input from the AE
Responsible for obtaining and revising necessary information on the account and completing all activity as required
Work on new client implementations
Prepare, Manage and understand and provide critical review of monthly reports
Ensure execution of contract and any renewal adjustments by working with finance and sales
Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates
Work internally to create and maintain plan documents
Mediate between client and carrier
Create and update plan documents during and after Implementation
Create and update ID cards during and after Implementation
Maintain PPO Network contract application and Plan Cost Reports
Respond to Anthem Blue Cross Utilization Management update requests
Appropriately escalate issues and opportunities to Upper Management as need be
Provides feedback to assist in the creation of performance improvement goals and development of training programs
Ensure proper handling of customer issues and concerns
Conduct ongoing training to team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards
Review daily and monthly reports, transactions, and trends, and provide feedback to team members and Upper Management
Performs other duties and responsibilities as assigned by Management
Qualification
Required
High School Degree or G.E.D
Minimum of two years experience working in a related Customer Support Role
Equivalent combination of education, training, and/or experience in self-funded employee benefits industry
Ability to read, speak, and write effectively in English
Ability to interpret documents such as safety rules, memos, letters, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Ability to effectively address or resolve customer service issues within guidelines of the position
Ability to add and subtract, multiply and divide with 10's and 100's
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Valid, class C license in state working with no adverse driving record
Company
BRMS
BRMS is a health & wellness company offering online benefit administration solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Schafer
Chief Executive Officer
Company data provided by crunchbase