Ladders · 1 day ago
Senior Manager Patient Experience *Remote*
United States
Full-time
Remote
Senior Level, Lead/Staff
$111K/yr - $185K/yr
8+ years expLadders is seeking a Senior Manager Patient Experience to join the team of a leader in the Hospitals & Medical Centers space. You’ll play a key role delivering outcomes for customers and stakeholders while collaborating cross-functionally and taking ownership of priorities.
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No H1B
Responsibilities
Lead the centralized contact center ensuring program success
Enhance the patient experience for 600K calls annually
Oversee platform stability and tool reliability
Manage data integrity for patient services operations
Utilize technology support to improve processes
Collaborate with the Executive Director for strategic initiatives
Qualification
Required
Bachelor's in Business or Healthcare Management or equivalent experience
Minimum 8 years in contact center or similar fields
At least 5 years in a healthcare environment
5 years of hands-on experience with IVR and telephony tools
5 years of experience with CRM tools
4 years in a leadership role
Experience in workforce management for large teams using relevant tools
Data and financial analysis expertise
Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan with employer matching
Paid parental leave and time off benefits
Life and disability insurance offerings
Well-being resources and various voluntary benefits
Company
Ladders
Ladders is the home for $100K+ careers
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.25MKey Investors
Matrix
2004-11-08Series A· $7.25M
Leadership Team
Marc Cenedella
Founder
Recent News
2025-12-29
2025-12-18
Seattle TechFlash
2025-04-15
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