ALOIS Solutions · 6 hours ago
Customer Service Representative
Portage, MI
Contract
Hybrid
Entry, Mid Level
$20/hr - $20/hr
2+ years expALOIS Solutions is seeking a Customer Service Representative to provide services related to sales and customer relations. The role involves handling customer claims and developing initiatives to enhance customer education and satisfaction.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Jaikumar J.
Responsibilities
Provides customer services relating to sales, sales promotions, installations and communications
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
Develops organization-wide initiatives to proactively inform and educate customers
Develops improvement plans in response to customer surveys
Qualification
Required
Provides customer services relating to sales, sales promotions, installations and communications
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
Develops organization-wide initiatives to proactively inform and educate customers
Develops improvement plans in response to customer surveys
This position requires knowledge that is acquired through experience, specialized education or training
The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making
The job requires a basic understanding of work routines and procedures in own discipline
The technical procedures for this level are well defined
The job works within well-defined procedures that may involve a variety of work routines
This job typically requires a minimum of 2 or more years' experience
Customer service experience is important - whether call center, working in bank or background in serving/bartending
Takes on 40-60 calls a day
Company
ALOIS Solutions
ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Farhad Wadia
Co-Founder
Kinjal Desai
Co-Founder
Recent News
2025-05-17
2025-04-14
Company data provided by crunchbase