Information Technology Support Technician jobs in United States
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Franklin Fitch · 5 hours ago

Information Technology Support Technician

positionNew Orleans, LA
timeFull-time
remoteOnsite
seniorityEntry Level
money$65K/yr - $75K/yr
date2+ years exp

Franklin Fitch is seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role involves troubleshooting technical issues and supporting IT infrastructure components while ensuring compliance with HIPAA regulations.

Big DataProfessional NetworkingRecruitingStaffing Agency
Hiring Manager
Anthony Ham
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Responsibilities

Deliver onsite desktop and network support to various affiliate locations
Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls
Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations
Provide hands-on troubleshooting for Meraki APs and other network infrastructure
Collaborate with internal IT teams to ensure optimal system performance
Maintain compliance with HIPAA regulations and best practices in healthcare IT environments
Travel to affiliate sites across Pennsylvania and New York as needed

Qualification

Windows Server 2016/2019/2022Active DirectoryGroup PolicyNetworking fundamentalsCompTIA A+Network+CCNACustomer serviceCommunication skills

Required

2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles
Strong knowledge of Windows Server 2016/2019/2022
Experience with Active Directory, Group Policy, and Office 365
Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management)
Ability to work independently in a field-based role
Strong customer service and communication skills
Valid driver's license and reliable transportation

Preferred

Certifications such as CompTIA A+, Network+, or CCNA (preferred but not required)
Background in MSP environments or Healthcare IT support
Understanding of HIPAA compliance would be nice to have

Company

Franklin Fitch

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Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security.
dateFounded in 2011
location
London, England, GBR
people-size51-200 employees
web-link
https://franklinfitch.com

Funding

Current Stage
Growth Stage

Recent News

Insider Media
Cardiff office move for recruitment firm
2023-12-25
Company data provided by crunchbase