LivaNova · 4 hours ago
Global Business Support Specialist
Austin, Texas, United States
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expLivaNova is a global medtech company dedicated to changing the trajectory of lives through innovative healthcare solutions. The Global Business Support Specialist will support the finance transformation initiative by managing Procure to Pay (P2P) processes and providing first line support for related queries from business users.
Health CareMedical DeviceNeuroscience
Responsibilities
Driving the end-to-end support models to support business as usual operations across the Procure to Pay (P2P) workstream
Assist the Business to create SAP Purchase Requisition, SAP Goods/Services Receipt, and resolve SAP VIM inquiries, while driving P2P Policy and Process Compliance
Assist the GBS Supervisor as P2P first line of query support via the regional Purchasing Operations Desks (PODs)
Assist the Accounts Payable (AP) teams and applicable business stakeholders to resolve vendor invoice and statement queries via the regional AP general mailboxes
Assisting the GBS Supervisor with P2P service health monitoring through Service Level Agreements (SLAs) and Key Process Indicators (KPI) trend assessment, gap analysis, and critical problem solving
Deliver remedial actions in response to service issues to ensure value realization of P2P and GBS initiatives
Assisting to onboard new P2P users (SAP Requisitioners, Business Requestors) and providing training instruction and support
Assisting, as necessary, to complete regional and global P2P operational excellence projects, working to complete system testing, data analysis, and user experience / P2P subject matter expert (SME) feedback
Assisting, as necessary, with operational change management including leading P2P process and technical trainings
Ability to quickly learn new processes, policies, and technologies in a high-volume, fast-paced environment, becoming a SME for P2P process and support materials and compliance. This knowledge will be utilized to support the Finance GBS Organization initiatives
Assist the Global Business Support Specialist
To drive, build and scale the first line of support model
Create SAP Purchase Requisition, SAP Goods/Services Receipt, and resolve SAP VIM inquiries
Consistently provide effective and efficient support to stakeholders in response to change initiatives
Through first line of support, implement and enforce policies / procedures, and controls that enhance financial discipline
From FAQs, identify operational change management opportunities or improvements and work with the GPO Organization to implement
Monitor and report timely and accurate analysis of first line of support key performance indicators (KPIs) and trends to enable strategic business dialogue at all levels in the organization
Monitor stakeholder FAQs, regularly mapping risks and identifying corrective actions and initial business case justification. Provide prioritized feedback to the Global Business Support Specialist
Through first line of support, implement and enforce policies / procedures, and controls that enhance financial discipline, ultimately enabling LivaNova to redistribute cash into growth strategies
Qualification
Required
Minimum of 2 years experience in a role involving Purchasing, Procurement or Supply Chain
Experience with transactions in SAP ECC or S/4 HANA (highly preferred) or related ERP system
High degree of proficiency in MS Office Suite (Excel experience utilizing Vlookup, Pivot Table, graphs to analyze data trends and gaps), Outlook & Internet applications
Self-motivated with critical attention to detail, deadlines and reporting
Ability to work remote, with 50% mandatory in-office time to support stakeholders
Detail oriented, with ambition to become a SME for new and existing processes and technologies
Problem-solving / analytical skills with ambition to further develop
Able to quickly acknowledge and incorporate feedback from various stakeholder levels
Able to proactively identify issues / gaps and effectively communicate these to the SSS and GBS Leader
Outstanding communication skills (written and verbal)
Excellent in engaging a wide variety of stakeholders at all levels
Able to motivate and coach others at various skill levels, seniority, and cultural backgrounds (both internally and externally)
Robust collaboration with multiple time zones and where English is not the native tongue
Preferred
Experience with transactions in SAP ECC or S/4 HANA (highly preferred) or related ERP system
Bilingual in Spanish (preferred)
Benefits
Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
Company
LivaNova
LivaNova is a medical technology company that specializes in advanced cardiac surgery, neuromodulation, and circulatory support solutions.
1001-5000 employees
H1B Sponsorship
LivaNova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (7)
2023 (6)
2022 (7)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-03-05Post Ipo Debt· $300M
2015-10-19IPO
Leadership Team
Vladimir Makatsaria
Chief Executive Officer
Alex Shvartsburg
Chief Financial Officer
Recent News
News-Medical.Net
2026-01-16
2025-12-24
Company data provided by crunchbase