Alphanumeric Systems · 6 hours ago
Bilingual Contact Center Licensed Healthcare Professional
United States
Full-time
Remote
Mid Level
$35.10/hr - $35.10/hr
3+ years expAlphanumeric Systems is hiring a Bilingual Contact Center Licensed Healthcare Professional to support their long-standing pharmaceutical client. This role involves providing accurate medical information and support in a regulated environment, requiring an active U.S. clinical license and strong clinical judgment.
PharmaceuticalSoftware
Hiring Manager
Karen K-Adkins
Responsibilities
Respond to inbound medical and product inquiries from healthcare professionals and consumers
Perform Adverse Event (AE) and Product Quality Complaint (PQC) intake and documentation
Apply clinical knowledge to assess, document, and route safety information appropriately
Utilize knowledge management systems and multiple internal databases
Identify root cause of inquiries and provide compliant, accurate responses
Ensure strict adherence to regulatory, safety, and quality standards
Document all interactions accurately and thoroughly
Provide professional, empathetic, and clinically appropriate communication
Meet quality, compliance, and productivity metrics in a structured environment
Qualification
Required
Fluent or professional proficiency in Spanish
Active U.S. license in good standing in one of the following: RN, RPh, PharmD, PA, or equivalent clinical degree
Minimum 3 years of experience in one or more of the following: Pharmaceutical / biotech, Medical Information, Pharmacovigilance, Clinical nursing or pharmacy environment, Drug safety, quality, or regulated clinical support role
Experience or strong familiarity with: Adverse Event reporting, Product Quality Complaint handling, GMP / cGMP environments, Regulated documentation standards
Strong: Clinical judgment, Analytical and problem-solving skills, Written and verbal communication, Documentation accuracy, Computer skills (Microsoft Office; Excel preferred)
Preferred
Prior experience in Medical Information Contact Centers
Drug Safety / PV
Clinical support hotlines
Pharma or biotech call centers
Company
Alphanumeric Systems
At Alphanumeric, we are committed to bridging the gap between pharmaceutical companies, healthcare professionals (HCPs), patients, and caregivers through innovative and tailored communication solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Randy Trice
Chief Executive Officer
Jay Baucom
Senior Vice President of Global Operations, CIO
Recent News
Business Journals
2023-04-15
Business Journals
2022-11-12
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