NEOGOV · 4 hours ago
Statewide Child Care Assistance Unit Eligibility Benefit Specialist
Des Moines - 50310 - Polk County, IA
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $70K/yrNEOGOV is seeking a Child Care Assistance Unit Eligibility Benefit Specialist to join the Iowa Department of Health and Human Services. This role involves processing applications and determining eligibility for the Child Care Assistance program, requiring strong analytical and communication skills.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Analyze and interpret complex policies and procedures per state and federal regulations
Effectively interview customers to obtain necessary information
Collect and analyze information from customers and 3rd parties to calculate and determine eligibility
Communicate effectively both in person and via phone
Meet daily and monthly processing timeframes
Prepare written documents and have the ability to clearly present, both in writing and orally
Effectively manage an individual workload while working within a team
Maintain high attendance
Demonstrate excellent organizational skills
Comply with all State of Iowa regulations and DHS Employee Handbook work rules
Qualification
Required
Sixty semester hours (or equivalent academic units) from an accredited college or university
A combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience)
Employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area
Analyze and interpret complex policies and procedures per state and federal regulations
Effectively interview customers to obtain necessary information
Collect and analyze information from customers and 3rd parties to calculate and determine eligibility
Communicate effectively both in person and via phone
Meet daily and monthly processing timeframes
Prepare written documents and have the ability to clearly present, both in writing and orally
Effectively manage an individual workload while working within a team
Maintain high attendance
Demonstrate excellent organizational skills
Comply with all State of Iowa regulations and DHS Employee Handbook work rules
Preferred
Excellent case plan development and critical thinking
Strong communication and customer service
Professional presence and strong work ethic
Solid teamwork and consultation
Preference will be given to candidates who can speak, read and write in Spanish and English
Benefits
Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.
Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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