CVS Health · 16 hours ago
Customer Service Representative - Behavioral Health
United States
Full-time
Remote
Entry Level
$17/hr - $34.15/hr
1+ years expCVS Health is dedicated to providing a compassionate health experience and is looking for a Customer Service Representative in the Behavioral Health team. This role involves advocating for members, assisting with care navigation, claims understanding, and educating members on their benefits and resources.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
Anticipates customer needs
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
Performs financial data maintenance as necessary
Explains member's rights and responsibilities in accordance with contract
Qualification
Required
1+ years of experience in a call center environment
Experience using Microsoft Office products' specifically Excel, Outlook, and Word
High School Diploma or GED
Preferred
Previous Behavioral Health, Medical, or Insurance background
Experience working from home in a remote role
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase