JLL · 5 hours ago
Guest Services Associate
Chicago, IL
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
2+ years expJLL empowers you to shape a brighter way. The Guest Services Associate is responsible for delivering amazing guest experiences at one of JLL's most exciting client offices, creating best-in-class reception and concierge experiences for employees, business clients, and community members.
CommercialReal Estate
No H1B
Responsibilities
Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure
Create memorable experiences with a warm, welcoming personality and proactive approach to addressing guest needs
Share knowledge of office services, spaces, and amenities to help guests feel welcomed and productive
Collaborate with team members to communicate guest service trends and develop best practices and streamlined processes
Track all visitors including vendors, visiting employees, and guests while managing parking and vehicle logs
Coordinate security access cards for employees and vendors and welcome event guests with visitor badge printing
Manage incoming and outgoing courier packages and mail while assisting with employee on-boarding/off-boarding processes
Qualification
Required
Minimum 2 years of customer service related experience
Flexibility and positive attitude in managing shifting daily priorities and high volume of guests
Excellent communication skills with fluency in English and local language required
Strong multi-tasking abilities while ensuring consistent and elevated guest experiences
Proficiency in a range of information technology tools and platforms
Ability to perform minimal physical activity such as carrying small packages
Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills
Preferred
Experience in reception, concierge, or hospitality services
Knowledge of office building operations and facilities management
Previous experience with visitor management systems and security protocols
Basic understanding of event coordination and guest services best practices
Experience working in corporate or commercial real estate environments
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase