Assembly Health · 3 hours ago
Offshore RCM Program Manager (SNF)
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $115K/yr
5+ years expAssembly Health is a company focused on excellence in the Revenue Cycle Management industry. They are seeking a highly organized Program Manager to oversee and scale offshore RCM operations for Skilled Nursing Facility clients, ensuring operational excellence and strong vendor partnerships.
Health CareHome Health CareHospital
No H1B
Responsibilities
Serve as the primary point of contact for offshore RCM vendors and delivery teams
Own vendor governance including: Performance management and SLA adherence, Capacity planning and staffing models, Escalation management and issue resolution
Lead regular operational reviews (daily/weekly/monthly) with offshore leadership
Partner with internal stakeholders to align offshore delivery with business goals
Design, document, and implement standard operating procedures (SOPs) across offshore RCM functions, including but not limited to: Charge entry, Billing, AR follow-up, Cash posting, Denials management, Month end process
Ensure SOPs are aligned with SNF-specific workflows, payer requirements, and regulatory standards
Drive process adherence and continuous improvement initiatives
Develop and maintain staffing ratios and productivity benchmarks by function and client type
Partner with vendors to forecast demand and adjust staffing based on volume and client growth
Monitor workload distribution and utilization to ensure efficiency and quality outcomes
Lead cross-functional initiatives related to: New client onboarding and transitions, Process improvements and automation efforts, Vendor expansion or consolidation
Build and maintain project plans, timelines, risks, and dependencies
Ensure on-time, on-budget delivery of operational initiatives
Define and track KPIs related to offshore performance, including: Productivity and quality metrics, Turnaround times, Net collection rates and DSO
Provide regular reporting and insights to executive and operational leadership
Identify trends, risks, and opportunities for optimization
Qualification
Required
5+ years of experience in Revenue Cycle Management, preferably supporting Skilled Nursing Facilities (SNF) or post-acute care
3+ years of experience managing offshore teams or third-party RCM vendors
Strong knowledge of SNF RCM workflows, payer dynamics, and compliance considerations
Proven experience developing SOPs, staffing models, and operational playbooks
Solid project or program management experience (formal PM training or certification a plus)
Exceptional communication and stakeholder management skills
Ability to operate independently in a fast-paced, scaling environment
Preferred
Experience supporting multi-client RCM delivery models
Familiarity with offshore delivery in India, Philippines, Eastern Europe or similar regions
Experience with RCM platforms and reporting tools (e.g., billing systems, workflow tools, dashboards)
PMP, PgMP, Lean, Six Sigma, or similar certifications
Benefits
Medical
Dental
Vision
401(k)
Paid time off
Company bonus programs
Comprehensive benefits package
Company
Assembly Health
Assembly Health is a comprehensive revenue cycle and operational partner supporting physician practices, post-acute communities, and behavioral health organizations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Fitzgibbons
Chief Executive Officer
Michael Oswalt
Chief Technology Officer
Recent News
2025-09-19
Company data provided by crunchbase