Home Comfort USA · 11 hours ago
HVAC Customer Service Representative (1 YRS exp req)
Greenwood, SC
Full-time
Onsite
Entry Level
$10/hr - $20/hr
1+ years expHome Comfort Systems is seeking a Client Service Representative who will be the first point of contact for clients, ensuring excellent communication and service. The role involves answering client calls, supervising dispatching, and ensuring client satisfaction through effective scheduling and technician support.
ConstructionConsumerHeating Ventilation and Air Conditioning (HVAC)Mechanical EngineeringProfessional Services
Responsibilities
Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit
Making sure that the phone is answered before the third ring and that the approved company greeting is used each time
The Lead Client Service Representative will also be supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction
Make sure the technicians are debriefed on each call and that they collect payment on every call
Obey company Code of Ethics and the Team Rules
Have good computer skills
Be willing to go beyond to ensure company growth
Qualification
Required
1 year of customer service experience
Good communication skills with clients
Courteous and pleasant demeanor
Ability to answer the phone before the third ring
Supervising and assisting in dispatching service and maintenance calls
Debriefing technicians on each call
Collecting payment on every call
Obeying company Code of Ethics and Team Rules
Good computer skills
Willingness to go beyond to ensure company growth
Benefits
Health insurance
Paid time off
Company
Home Comfort USA
Home Comfort USA is an HVAC company that specializes in AC, ventilation and heater repair, replacement and installation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nicole Alarid
Chief Operating Officer
Company data provided by crunchbase