Reimagined Parking · 8 hours ago
Customer Service Representative PCAM
Philadelphia, PA
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expReimagined Parking is a company focused on providing efficient parking solutions. They are seeking a Customer Service Representative to assist customers with their parking inquiries and transactions while ensuring a high level of satisfaction and support.
Facilities Services
Responsibilities
Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders
Provide comprehensive branch, lot and account maintenance support
Respond to customer inquiries ensuring customers receive timely resolution and accurate information
Demonstrate excellent customer service to assist in retaining Monthly Parking customers
Ensure all customer account information is updated accurately and notes are entered for every transaction
Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
Complete and maintain any required paperwork or record keeping methods
Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone
Keep up to date with changes in workflow, policy, and product knowledge
Provides support and training to new CSR positions
Keeps accurate records and updates all systems with required information
Assists other CSR’s with trouble shooting for clients
Processes all work orders and meter out reporting and uploads the required documents to the share drive
Process hotel voids and enters into wireless system for revenue purposes
Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive
Prepares all Non-registered passes for Hotel Macdonald and places them into wireless system for revenue purposes
Assist with monthly Guest Passes for the Westin Hotel invoicing purposes
Maintains deliverable calendar to ensure all departments meet external deadlines
Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here
Issue, enter, and track Temporary paper passes as needed
Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts
Provide user support/assistance to customers using the web-based interface
Complete all after-call work required to finalize a new customer sign-up or modify an account
Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information
Assist daily parkers with meter out of orders and requests for information
Other duties as assigned
Qualification
Required
Must be at least 18 years of age
1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
Strong work ethic and reliability with professionalism and poise
Exceptional oral communication skills
Strong analytical abilities and sound judgment in decision-making
Strong attention to detail and high degree of accuracy is key
Ability to multitask, prioritize, and organize within a structured environment
Flexibility and adaptability
Motivated, take initiative and possess strong work ethic
Ability to respond to customer complaints maintain professionalism at all times
Conflict resolution
Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
Ability to successfully and consistently achieve individual and departmental service level goals
Positive, team-oriented attitude and ability to balance independent workload with broader team goals
Benefits
Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.
Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Company
Reimagined Parking
The Reimagined Parking family of nationally recognized operating companies—Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chelsey M.
Human Resources Business Partner
Stefanie Webb
Human Resources Business Partner
Company data provided by crunchbase