Front Desk Agent jobs in United States
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Gulph Creek Hotels · 21 hours ago

Front Desk Agent

positionAllentown, PA, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Gulph Creek Hotels is a leading hotel management company on the East Coast, known for its prestigious brands and operational excellence. The Front Desk Agent serves as the primary point of contact for guests, ensuring an efficient check-in and check-out experience while managing reservations and addressing guest inquiries.

HospitalityHotel

Responsibilities

Greet and welcome guests upon arrival with a friendly and professional demeanor
Manage guest check-in and check-out processes efficiently using property management systems
Handle reservations, cancellations, and modifications accurately and promptly
Respond to guest inquiries, requests, and complaints in a courteous and timely manner
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
Process payments, issue receipts, and maintain accurate records of transactions
Maintain the cleanliness and organization of the front desk area
Provide information about hotel services, local attractions, and transportation options
Ensure compliance with all hotel policies and procedures, including safety and security protocols

Qualification

Property management softwareCustomer service experienceHotel reservation systemsMultilingual abilitiesLocal attractionsHospitality certificationCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent
Previous experience in a customer service role, preferably in hospitality or front desk operations
Basic computer skills and familiarity with property management software
Strong communication and interpersonal skills
Ability to work flexible hours, including evenings, weekends, and holidays

Preferred

Experience with hotel reservation systems such as Opera or similar platforms
Multilingual abilities to assist a diverse guest population
Knowledge of local area attractions and services
Certification in hospitality or customer service training programs
Demonstrated problem-solving skills and ability to handle difficult situations calmly

Company

Gulph Creek Hotels

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Gulph Creek Hotels is a leading mid-atlantic hotel development and management company.
dateFounded in 1995
location
Wayne, Pennsylvania, USA
people-size501-1000 employees
web-link
https://gulphcreekhotels.com/

Funding

Current Stage
Late Stage

Leadership Team

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Aditya (Addy) Maini
Chief Operating Officer
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