Barfield Inc · 4 hours ago
Customer Service Account Manager
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expBarfield Inc is a subsidiary of Air France Industries KLM Engineering seeking a dedicated Customer Service Account Manager to support their Customer Service Department. The role involves providing support to customers and the sales team by preparing quotes and pricing, while ensuring exceptional customer service and collaboration with various teams.
AerospaceIndustrialSupply Chain Management
No H1B
Responsibilities
Create & deliver accurate and timely quotations for customers via ERP system by checking the internal database for contract terms and price conditions
Verify piece part pricing and labor are correctly applied to quotes
Check teardown findings to validate it is in line with the parts and service requested and the customer requirements. Make sure the write-up supports the over-and-above quote or warranty decisions
Check FMV (Fair Market Value) or new price of end unit to assess BER condition as per contract
Collaborating with sales team to maximize profit by up-selling or cross-selling
Create and monitor repair orders to outside vendors
Answer daily RFQ’s received via email, phone, or website
Build and maintain relationships with customers, maintenance shops, and internal sales reps
Ensure that all quotes are compliant with company policies and procedures
Provide exceptional customer service and respond promptly to customer inquiries and concerns
Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued
Support the sales team with administrative tasks, such as data entry and reporting
Effectively reporting program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives
Ensure that all commitments with customers are kept confidential
Developing a complete understanding of key account needs
Managing communications between key clients and internal teams
Meeting all client needs and deliverables according to proposed timelines
Working as a liaison with sales, logistics, managers, and team members from other departments to ensure the highest performance and quality of services and constantly improve customer satisfaction
Identifying and anticipating potential issues that may affect the performance and the profitability of the accounts. Lead and define action plan together with a cross-functional team to resolve the issues
Identifying part numbers’ flow variations with sales and customers to help anticipating supply chain impact
Monitoring cost, including but not limited to: Parts, labor, Exchanges, Outsource, BER, O&A, etc
Working with finance to maintain profit margin measures within assigned accounts
Planning and presenting reports on the account performance and quarterly initiatives to share with team members
Consistently analyzing client data to ensure GTA’s and Contractual agreements are followed
Expanding relationships and bringing in new clients
Process exchanges for customers that require a replacement or exchange
Qualification
Required
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Self-motivated and self-directed
Excellent interpersonal relationship skills
Able to analyze data and sales statistics and translate results into better solutions
Two to five years' previous work experience key account management, customer service or relevant experience in MRO industry
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person with a customer oriented mindset
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
Knowledge of Quantum ERP a plus
English (French and Spanish a plus)
Ability follow-through on client contracts
Ability to multitask and manage more than one client account
Proven results of delivering client solutions
Be available to travel for customer visits as required
Be able to work full time at office location
Company
Barfield Inc
Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frederic Denise
Chief Executive Officer
Gilles Mercier
Chief Executive Officer
Recent News
2025-10-20
Company data provided by crunchbase