Orange Business · 3 hours ago
Technical Consultant
Elkhart County, IN
Full-time
Onsite
Senior Level
5+ years expOrange Business is a network and digital integrator that provides global solutions for its customers. The role involves acting as a technical architect, transferring customer requirements into solutions based on Orange's products and services, and ensuring technical validation of customer deliverables.
Information Technology & Services
Responsibilities
Maintain a good level of communication with allocated customer base and act as technical champion within OBS
Become an integral part of the customer account team
Liaise directly with customer to obtain all relevant technical information for successful quote and order validation for MAC & project delivery
Get it right first time , attention to detail
Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote
Maintain excellent technical order quality
Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc) and create/validate pricing scenarios
Early validation of quotes with feedback to Salesr & the customer
Create additional validation requests (ie COS & SAM) and capture additional costs into the pricing scenario
Early validation of non-standard requests & prevent revenue leakage
Selection and validation of the access circuit quote against the service requested
Get it right first time , attention to detail
Delivering additional Technical Information as required (eg SRF2)
Transfer customer details for accurate router configurations
Own/Document and amend the SLA requirements
Ensure SLA reports are current in line with the CSI-CSM Interlock process
Resolution of Technical Rejections from SI teams
Avoid unnecessary order delays, provide concise clarification
Ownership of the Technical step in QUOTO
Avoid unnecessary Quote delays, provide concise clarification
Ownership of the Capture Technical Details step in Gold
Avoid unnecessary order delays, provide concise clarification
Propose alternative solutions to resolve problems and service availability issues
Demonstrate your value and that of Orange Business Services
Respond promptly to queries pertaining to assigned orders and Quotes
Avoid unnecessary order delays, provide concise clarification
Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
Personal development and CSAT improvement
Accountable for on time technical validation and reduction of the Lead Time to Connect
Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones
Authority to initiate escalations to local team leader
Take ownership of issues
Any other duties as required by Manager
Qualification
Required
Degree/Equivalent in telecommunications or IT field
Fluent in both spoken and written English
Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
Reasonable commercial acumen
Excellent communication and interpersonal skills
Independent self starter
Can Do, customer-focused attitude
Team Player
5 years technical experience in telecommunications / service provider arena
Previous success in a customer facing technical support or pre-sales role
Preferred
Nortel Certifications
Cisco Certified (or equivalent experience) to CCNA – CCNP/CCDP preferred
Voice/IPT, Messaging or Security experience beneficial
Excellent knowledge of OBS solutions and services
Company
Orange Business
At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity.
10001+ employees
H1B Sponsorship
Orange Business has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
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