Carle Health · 4 hours ago
Entryway Patient & Guest Assistant
Urbana, IL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $24.32/hrCarle Health is a healthcare system based in Urbana, IL, seeking an Entryway Patient and Guest Assistant to serve as the first point of contact for patients and guests. The role involves greeting visitors, providing directions, and ensuring safety and infection control measures are followed while delivering exceptional customer service.
Hospital & Health Care
Responsibilities
Contributes to an environment of customer service excellence and patient-centered care
Greets and welcomes patients, visitors & Carle team members warmly
Interacts with the public and ensures any visitor or access restrictions in place are explained with empathy and compassion
Refers patients and guests to appropriate physician, appointments or department, giving directions and information as needed
Checks in and prints badges for inpatient visitors or other personnel as required
Accompanies patients or visitors using a wheelchair when appropriate
Responds to ambulatory and procedural department transport requests
Utilizes the EMR to provide appointment or location information when appropriate
Provides telephone assistance as needed
Retrieves wheelchairs from all areas
Maintains knowledge of inpatient and ambulatory visitor and support person guidelines
Explains infection prevention and visitor guidelines to patients, guests and visitors
Remains knowledgeable of new physicians and specialty areas
Greet patients, guests, customers and employees as the point of first contact
Ensures proper screening of patients and guests to ensure customers are directed to the most appropriate location for access to services
Provide way finding assistance
Assists in maintaining compliance with the most updated visitor and support person guidelines
Qualification
Required
Customer service experience
Benefits
Comprehensive benefits package
Company
Carle Health
Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kolb
Executive Vice President, Chief Operating Officer
Dawn Walden
Senior Vice President, Chief Revenue Cycle Officer
Recent News
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