USAJOBS · 4 hours ago
Program Support Assistant (OA) - Community Based Outpatient Clinic
Las Cruces, New Mexico, USA
Full-time
Onsite
Entry Level
$41K/yr - $53K/yr
1+ years expUSAJOBS is seeking a Program Support Assistant (Office Automation) to support the Patient Aligned Care Teams (PACT) at the North East Community Based Outpatient Clinic (CBOC). The incumbent will provide administrative support for primary care services and operations management within the clinic.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The incumbent will act as the Service Level Advocate, acting to alleviate any patient complaints prior to being escalated to higher offices, such as Congress and the White House Hotline. This duty will consist primarily of listening to Veterans concerns, accessing the CPRS medical records, and coordinating with other programs and individuals to achieve the best resolution
Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet PACT Team, Ancillary Services, and patient needs. Performs work related to !he acquisition and/or development of program information, resource materials, and personnel to support the activities of the PACT Program and Ancillary Services
Maintains the facility PACT Metric Dashboard by researching, printing, updating, and posting data that is presented biweekly to the Executive Leadership by the PACT Coordinator. Prepares and maintains PACT clinic profiles for each Teamlet's clinical utilization needs. Updates the following reports daily: Open Encounter, Patient Advocate Tracking System, Secure Messaging Report, Clinical Reminder Report, and other PACT and Ancillary Services reports as needed
Tracks and maintains the PACT Nursing competencies to keep the PACT Coordinator and the Nurse Manager abreast of up-coming delinquent policies. Transcribes dictation of minutes of various meetings which the Nurse Manager and Administrative Officer chairs. Uses reference sources to ensure proper format, grammar, punctuation and spelling on the final copy. Distributes agendas for committee meetings and uploads all pertaining agendas, minutes, action item tracking log, attendance roster to the SharePoint of such Board or Committee
Coordinates travel arrangements to ensure necessary paperwork is completed prior to and after travel. Serves as primary Timekeeper for nursing staff
Performs other duties as assigned
Qualification
Required
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/09/2026
GS-5 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
Typing Proficiency: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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