Sunstates Security · 3 hours ago
Help Desk Analyst
Raleigh, NC
Full-time
Onsite
Entry Level
$60K/yr - $60K/yr
2+ years expSunstates Security is one of the largest and fastest-growing privately held security companies in the U.S., recognized for its commitment to excellence and employee development. The Help Desk Analyst will provide first and second-level technical support to end users, ensuring timely resolution of issues while maintaining high standards of customer service.
ConsultingCyber SecurityInformation TechnologySecurity
Responsibilities
Provide first and second-level phone and desk-side support for end-user technical issues
Document incidents, troubleshooting steps, and resolutions in the help desk ticketing system
Perform hardware installations, moves, replacements, and basic maintenance for PCs and printers
Image, deploy, and support laptops, iPhones, and iPads
Assist with maintaining and updating standard laptop images
Escalate complex issues to senior IT staff or vendors when appropriate
Stay current on technology trends, tools, and best practices
Qualification
Required
A degree in Computer Science, Information Technology, or a related field, or a minimum of two years of comparable experience
Two years of experience in end-user support and troubleshooting in a networked environment
Strong analytical and problem-solving skills
Proven ability to deliver exceptional customer service with excellent interpersonal and communication skills
Self-motivated with the ability to work independently and with minimal supervision
Experience in a team-oriented, collaborative environment
Strong documentation and procedural skills
Ability to communicate technical concepts to non-technical users effectively
Experience supporting Windows operating systems and Microsoft 365 applications
Working knowledge of Microsoft 365 and Entra administration portals
Experience with desktop and laptop imaging tools
Strong understanding of iOS devices, including iPhone and iPad
Understanding of mobile app deployment and basic MDM workflows
Experience working with IT help desk ticketing systems
General knowledge of hardware troubleshooting and peripheral support
Preferred
Familiarity with mobile device management platforms such as MaaS360
Familiarity with Apple Business Manager
Benefits
Annual Performance-based Bonus
Full medical, dental, vision, and life insurance coverage
A 401k plan with company match
Generous PTO allowance
Tuition assistance
And more!
Company
Sunstates Security
Sunstates Security is a security and investigations company that offers uniformed security personnel and consulting services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Burrell
Founder & President
Recent News
2026-01-15
2025-12-08
Seattle TechFlash
2025-08-01
Company data provided by crunchbase