NEOGOV · 3 hours ago
CUSTOMER SERV REPRESENTATIVE
Columbia, SC
Full-time
Onsite
Entry Level
$34K/yr - $51K/yr
2+ years expNEOGOV is seeking a Customer Service Representative for the City of Columbia. This position provides professional, courteous customer service and performs clerical work to support department operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed. May use two-way radio to communicate with field personnel
Greets office visitors; directs visitors to appropriate office and/or provides information and assistance as requested
Provides a variety of information to the public regarding department procedures, policies and methods
Types, copies, files, processes, mails and/or transmits various documents, which may include forms, work orders, permits, correspondence, memos, reports, official or legal documents, notices, etc
Assists in entering, preparing and processing department records
Maintains various lists and logs
Collects, receipts and accounts for various fees and fines received
Performs other routine clerical work, including but not limited to copying documents, filing documents and retrieving files, sending and receiving faxes, entering and retrieving computer data, assembling materials, processing daily mail, running errands, etc
Receives and responds to inquiries and requests for assistance from other City departments, agencies, organizations, professionals and the public
Performs specialized clerical duties peculiar to the department to which assigned
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills; and
Performs other related duties as assigned
Qualification
Required
High school diploma or GED
Two (2) years of relevant prior experience
May be required to type 30 corrected wpm
Valid South Carolina Class “D” Driver's License
May be required to become NCIC certified within twelve (12) months of hire and to maintain certification as defined
Preferred
Knowledge of personal computer equipment with skill in the use of Microsoft Office 2000 preferred, utilizing Outlook, word processing and spreadsheet software programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase