Busch Vacuum Solutions · 3 hours ago
Customer Success Specialist
Nashua, NH
Full-time
Onsite
Entry, Mid Level
2+ years expBusch Vacuum Solutions has been a leader in the vacuum industry since 1890, focusing on innovative solutions for various vacuum applications. The Customer Success Specialist is responsible for maintaining positive customer relations, processing sales orders, and ensuring timely delivery of services and products, particularly for key account customers.
IndustrialMachinery ManufacturingProduct Design
Responsibilities
Receive sales orders from customers or sales staff via phone, email, or fax
Set up, enter, and process sales orders
Process repair orders for select key accounts and execute contracts, with guidance or supervision
Quote price/delivery
Determine and keep records of sales orders, order status, ship date, availability, and back orders
Successfully meet the departmental KPIs and Quality objectives
Efficiently process requests for credit and return goods authorizations from customers
Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing
Communication both verbal and written in a positive and supportive manner to both external and internal customers
Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement
Verify special contract pricing is approved and loaded into system accurately
Act as primary point of contact for designated key accounts, ensuring consistent follow-up, proactive communication, and timely issue resolution
Utilize advanced Microsoft Excel skills for order tracking, reporting, and analysis
Qualification
Required
Knowledge of Microsoft Office, Outlook, and Windows
General background working with computers and office equipment (copiers, etc.)
Accurately performing data entry
Proficiency in Microsoft Excel (pivot tables, v-lookups, formatting, etc.)
Not less than two years' experience in an administrative capacity in an industrial/office work environment
Excellent verbal and written communication skills
Highly self-motivated, detail-oriented person with customer service experience
Essential functions require the ability to read, write and speak English
Basic Mathematical skills
Valid Driver's License
Ability to recognize deviation from accepted practices
Ability to use spreadsheets, database queries, presentations, and word processing applications
Preferred
Bachelor's degree
Experience in a service-related industry
Experience working with key account customers
Company
Busch Vacuum Solutions
Busch Vacuum Solutions is a manufacturer of vacuum pumps, vacuum systems, blowers, and compressors.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dalip K.
Chief Legal & Compliance officer
Jake Young
Marketing Business Partner
Recent News
EIN Presswire
2025-09-12
Company data provided by crunchbase