Morph Enterprise · 16 hours ago
Help Desk Analyst
Wilmington, DE
Contract
Onsite
Mid Level
$24/hr - $25/hr
3+ years expMorph Enterprise is seeking a Help Desk Analyst to provide technical assistance and support to end users for hardware, software, and systems. The role involves troubleshooting and resolving computer issues, serving as a contact for level 1 support, and maintaining strong customer service skills.
ConsultingRecruitingStaffing AgencyWeb Development
Hiring Manager
Dhruvi Gosai
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and displays strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Qualification
Required
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and displays strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
3 years' experience in help desk
Company
Morph Enterprise
Morph Enterprise is a consulting firm that specializes in workforce, staffing, and recruitment services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Hardik Patel
Co-Founder
Company data provided by crunchbase