Liberty Software · 19 hours ago
Start Up Installer / Retail Pharmacy Technician
Dallas, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty Software is dedicated to supporting independent pharmacies across the country. They are seeking a Startup Installer / Retail Pharmacy Technician to assist with new customer implementations, ensuring that pharmacy locations are fully configured and ready for production through hardware installations and software deployments.
PharmaceuticalSoftware
Responsibilities
Complete full startup equipment installations and configurations for new client pharmacy locations
Install and configure operating systems, Liberty's proprietary pharmacy management software, and related software packages
Install and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipment
Perform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launch
Provide telephone- and web-based training (primary), and onsite training (secondary), on Liberty's pharmacy software
Assist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questions
Serve as the assigned Technical Account Manager (TT AM) for designated PSM-supported locations
Respond to client inquiries regarding system operation and diagnose hardware, software, and user issues
Recommend and/or perform corrective actions to resolve identified problems
Provide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfort
Deliver follow-up assistance to new pharmacy clients after implementation to ensure continued success
Provide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communication
Collaborate effectively with cross-functional teams to support implementation success
Travel to client pharmacy locations as needed (partial travel required)
Qualification
Required
Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementation
Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerks
Strong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technology
Experience using remote-connection tools for training and support
Ability to work independently with limited supervision
Comfort with emerging technology, hardware installation, and a desire to continuously learn and improve
Strong attention to detail
Excellent listening, documentation, and critical thinking skills
Ability to occasionally lift and/or move up to 50 pounds
Must possess a valid, unexpired driver's license, maintain personal auto insurance, and be able to travel up to 25% of the time, including overnight travel, within the assigned region
Preferred
Pharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA)
Benefits
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase