Trans Ova Genetics · 5 hours ago
Client Services Representative
United States
Full-time
Remote
Mid Level
3+ years expTrans Ova Genetics is a leader in reproductive technologies for cattle breeders, seeking a Client Services Representative to serve as a trusted advocate for clients. The role involves providing personalized consultation and proactive support to help producers achieve their genetic and operational goals.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Advocate Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy
Interpret client objectives and operational goals to provide tailored consultation on services and products
Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery
Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions
Work proactively with clients to resolve issues, build trust, and identify win/win solutions
Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise
Consult Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination
Collaborate closely with production teams to make informed service adjustments that align with evolving client goals
Support contracts, customer service agreements, and inventory management (cattle, embryos, semen)
Monitor feedback, identify trends, and propose process improvements to enhance the client experience
Partner Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues
Actively support client retention and loyalty through thoughtful, goal-aligned service
Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making
Participate in cross-departmental initiatives to improve services, systems, and client outcomes
Qualification
Required
Bachelor's Degree required; emphasis in Animal Science, Agribusiness, or related field preferred
3–5 years of experience in a client-facing, consultative role within the agricultural or animal science sectors
Experience in bovine genetics, dairy, or beef production is highly desirable
Excellent interpersonal communication, problem-solving, and time management skills
Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools
Ability to manage competing demands independently while maintaining attention to detail
Professional demeanor with a strong commitment to customer service and ethical standards
Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment
Company
Trans Ova Genetics
Trans Ova Genetics is a biotechnology company that provides cattle breeding solutions.
201-500 employees
H1B Sponsorship
Trans Ova Genetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
David Faber
Chief Executive Officer
Katie Jauert Jess
Chief Operations Officer
Recent News
2023-12-27
Successful Farming
2023-12-27
2023-12-27
Company data provided by crunchbase