Heilind Electronics · 12 hours ago
Customer Service Representative
Cypress, CA
Full-time
Onsite
Entry, Mid Level
2+ years expHeilind Electronics is seeking a Customer Service Representative to provide essential support for the Inside Sales Staff and Branch Management Team. The role involves order entry, reporting, and maintaining spreadsheets while ensuring excellent service to both internal and external customers.
Electronics
No H1B
U.S. Citizen Only
Responsibilities
Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives
Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel
Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time
Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch
Within the first 6 months, you will need to provide one process improvement idea related to your position
Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams
Qualification
Required
2-4 years business experience in a manufacturing or distribution environment
High School Diploma
Must be a US Citizen due to Naval Contractual Agreements
Must be able to report to assigned office location during scheduled in-office workdays
Excellent interpersonal and communication skills
Advanced knowledge of Excel, Outlook, and Word
Proficient knowledge of customer service, and standard office practices and procedures
Excellent phone etiquette
Strong organization and ability to multi-task
Preferred
ERP system order entry experience a plus
Benefits
Comprehensive medical, dental and vision
PTO and holidays
Accident, life, disability and critical illness insurance
401k program with match
Wellness programs
Tuition reimbursement
Pet insurance
Employee discount program
Referral bonuses
Company
Heilind Electronics
Heilind Electronics is the distributor of connectors, switches, relays, terminal blocks, wire, and cable in the North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jamie T. Webster
Chief Financial Officer/Corporate Controller
Recent News
Interstate Connecting Components (ICC)
2025-11-03
Heilind Asia Pacific ( HK ) Ltd.
2025-09-12
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