Spektrum · 1 hour ago
Senior IT Technician
Norfolk, VA, USA
Full-time
Onsite
Mid, Senior Level
1+ years expSpektrum is a company that supports apex purchasers and their Tier 1 supplier ecosystem with a wide range of specialist services in the aerospace and defense sector. They are looking for a Senior IT Technician to provide expert advice, maintain knowledge management systems, and ensure the reliability of ICT end systems within NATO's communication and information technology infrastructure.
ConsultingEventsLogisticsSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations
Actively maintains knowledge in one or more identifiable specialisms
Recognises and identifies the boundaries of their own specialist knowledge
Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs
Maintains knowledge management systems and content to meet business needs
Supports others to enable them to complete knowledge management activities and form knowledge management habits
Supports changes to work practices to support capture and use of knowledge
Reports on the progress of knowledge management activities
Configures and develops knowledge management systems and standards
Analyses service and component availability, reliability, maintainability and serviceability
Contributes to the availability management process and its operation
Performs defined availability management tasks
Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels
Implements arrangements for disaster recovery and documents recovery procedures
Conducts testing of recovery procedures
Provides first line investigation and gathers information to enable incident resolution and allocate incidents
Advises relevant persons of actions taken
Investigates problems in systems, processes and services
Assists with the implementation of agreed remedies and preventative measures
Responds to common requests for service by providing information to enable fulfilment
Promptly allocates unresolved calls as appropriate
Maintains records, informs users about the process and advises relevant persons of actions taken
Qualification
Required
At least 1 year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization
Experience configuring hardware and software
An understanding of ICT systems and the ability to work independently
Incident management (USUP) Level 4
Problem management (PBMG) Level 3
Customer service support (CSMG) Level 3
Specialist advice (TECH) Level 4
Availability management (AVMT) Level 4
Knowledge management (KNOW) Level 3
Valid National or NATO Secret personal security clearance
Preferred
Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization
Extensive experience configuring hardware and software
A strong understanding of ICT systems and the ability to work independently to solve problems
Practical experience troubleshooting technical issues and providing technical support to end-users
Higher vocational training in a relevant discipline with 1 years post-related experience. Or a secondary educational qualification with 3 years post-related experience
Company
Spektrum
Spektrum are an international recruitment and staffing agency who don’t just say we’re different, we are different.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase