Highway Transport Logistics, Inc. · 13 hours ago
Client Account Specialist
Knoxville, TN
Full-time
Onsite
Entry Level
1+ years expHighway Transport Logistics, Inc. is a family-owned tanker trucking company that has been operating since 1948. They are seeking a Client Account Specialist who will be the central point of contact for customers, managing day-to-day activities and communications, booking loads, and ensuring customer requirements are met.
ChemicalTransportation
Responsibilities
Identifies and understands customer requirements
Reviews all order tenders and works to ensure coverage is met as requested
Reviews primary and non-primary lanes
Works to cover overflow and chemical critical request
Reviews and verifies customer requirements are accurate and up to date
Reviews and verifies customer directions and contacts are correct
Completes required reports and analyses for customers
Load Scheduling & Booking
Builds and accepts load tenders
Works with service center operations to schedule load appointments (May vary based on shipment origin)
Complies with company transit standards
Obtains SDS on all new products, verifies product SDS are current and accurate
Reviews all load information and requirements before committing to the load. Review new products with tank wash department, equipment planners, and driver managers
Manage all shipment changes and communicate the changes to Highway personnel
Responsible for turning loads back and providing best-case to cover loads when capacity is tight
Revenue and Accessorial Management
Understands the customer tariff and accessorial
Audits loads for any additional accessorial charges
Communicates additional charges to the customer and billing department
Fills capacity gaps as needed by reaching out to customers
Stay up to date on current capacity at each service center
Continues to seek new skills, expertise, and knowledge of job assignments
Interacts with employees and customers to facilitate a positive working relationship
Proactive in improving the customer's performance metrics
Oversee the entire chemical critical shipment from beginning to end
Dedicated driver operations – Manage a fleet of dedicated businesses working directly with the customer, drivers, loading facilities, and billing department
Review, monitor, and management of account scorecards
Adheres to company policies and procedures
Qualification
Required
High school diploma or equivalency required
Requires excellent communication skills, both written and verbal
Critical thinker and problem-solving skills
Aptitude for building strong client relationships
Ability to exercise independent judgement and address customer requests in a timely manner
Strong organizational skills
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Must be able to work with deadlines and interruptions in a fast-paced environment
Must be able to work in all Microsoft software products with emphasis on Outlook, Excel, and SharePoint
Preferred
Bachelor's Degree preferred
1+ years customer service experience preferred
Experience in transportation logistics/operations is preferred
Transportation Management software experience is a plus
Benefits
401(k) Match
Paid Time Off
Paid Holidays
HSA Contribution Match
Wellness Program
Medical, Dental, Vision Insurance
Disability, Accident and Life Insurance
Discount Programs
Paid Maternity Leave
Company
Highway Transport Logistics, Inc.
Our Promise. Delivered.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marshall Franklin
President and CFO
Steve Smith
Chief Operating Officer
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