Bilingual Call Center Specialist - 29039_PC jobs in United States
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BEPC Inc. - Business Excellence Professional Consulting · 6 hours ago

Bilingual Call Center Specialist - 29039_PC

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$22/hr - $24/hr
date2+ years exp

BEPC Inc. is a 100% employee-owned company providing top-tier consulting and staffing solutions across various industries. They are seeking a Customer Support Representative to serve as the primary point of contact for healthcare professionals and patients, handling a high volume of inbound calls and emails while ensuring adherence to quality and regulatory standards.

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Hiring Manager
Paola Cano
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Responsibilities

Deliver prompt, courteous, and professional support via phone and email
Respond to inquiries regarding product availability, order status, pricing, billing, and delivery
Accurately process orders, returns, and adjustments in compliance with company policies
Collaborate with internal teams to resolve customer concerns and ensure timely resolution
Maintain up-to-date knowledge of products, systems, and support tools
Escalate complex or urgent issues to specialized teams as appropriate

Qualification

Customer service experienceOrder managementCRMERP systemsHealthcare support experienceSpanish proficiency

Required

High school diploma required
Minimum 2 years in a high-volume call center or customer service environment
Minimum 1 year experience in a contact center or virtual contact center setting
Strong background in order management and issue resolution
Proficient in CRM and ERP systems as well as Microsoft Office Suite
English required

Preferred

Associate or bachelor's degree preferred
Experience supporting healthcare or medical device clients is a plus
Spanish proficiency strongly preferred

Benefits

Medical
Dental
Vision
Life insurance
Employee Stock Ownership Plan (ESOP)

Company

BEPC Inc. - Business Excellence Professional Consulting

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BEPC Incorporated provides Technical Engineering and Information Technology Project Management services to Fortune 500 companies in the industries: Life Science, Engineering, Manufacturing, Information Technologies, Advanced Technologies, Automotive, and Construction.
dateFounded in 2005
location
San Angelo, Texas, USA
people-size201-500 employees
web-link
http://bepcinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Oscar Casillas
President and CEO
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Andrew Casillas
Human Resources Partner
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Company data provided by crunchbase