NATO Communications and Information Agency (NCI Agency) · 20 hours ago
Principal Technician (Digital Collaboration)
Norfolk, VA
Full-time
Onsite
Senior Level, Lead/Staff
$6,990.61/mo - $6,990.61/mo
3+ years expNATO Communications and Information Agency (NCI Agency) is dedicated to preserving peace and security within the Alliance. They are seeking a Principal Technician (Digital Collaboration) to transform IT services supporting NATO’s Digital Endeavour, focusing on VTC and A/V services, coordination, and management within the organization.
CRMInformation TechnologyMarketing
Responsibilities
Responsible for the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements
Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs
Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services
Liaise with the Agency’s VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency’s gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies
Function as the CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR)
Liaise with NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer , whenever required to update or replace obsolete subsystems
Function as the NCIA point of presence in N. America for all VTC and A/V services including the supporting the management of industry contracts
Responsible for ensuring that VTC and A/V inputs are accurately reflected in budget, project and program developments and submissions
Be the subject matter expert for all VTC and A/V matters including the development of courses of action and applicable risk assessment
Qualification
Required
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
At least 3 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization
Strong experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms)
Strong experience of troubleshooting and providing end users' support
Excellent solving and communication skills
Experience in leading small teams
Cisco Certified Network Associate (CCNA) Certified
Fluency in English, both written and spoken
Preferred
VTC-related certifications will be a plus
Knowledge of NATO responsibilities and organization will be an advantage
Benefits
5 year contract with competitive tax-free salary and household and children’s allowances
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
Excellent private health insurance scheme
Generous annual leave of 30 days plus official holidays
NATO Pension Scheme
Development programs such as professional training, wellbeing, and more
Company
NATO Communications and Information Agency (NCI Agency)
We are NATO's technology and cyber experts.
Founded in 2012Brussels, Brussels Hoofdstedelijk Gewest, BEL
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-12-12
2025-12-11
IT News Africa
2025-11-29
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