EliteGen Enterprise LLC · 1 day ago
Founding Enterprise Customer Success Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
1+ years expEliteGen Enterprise LLC is an early-stage startup building the future of marketing through AI-powered search. They are seeking a Founding Enterprise Customer Success Manager to lead end-to-end success for key enterprise customers, acting as a trusted advisor and shaping the strategy of a growing Customer Success function.
Management Consulting
Responsibilities
Own end-to-end customer success for key enterprise accounts (including global, brand-name customers)
Serve as a trusted advisor to customers and internal stakeholders on AI Search best practices and adoption strategies
Drive measurable business outcomes by coordinating across multiple customer stakeholders
Translate customer needs and feedback into actionable insights for the Product team, influencing roadmap decisions
Identify and showcase upsell opportunities, driving expansion and long-term account growth
Educate customers on GEO workflows and tailor solutions to complex enterprise use cases
Qualification
Required
1+ year of experience in Customer Success, Account Management, SEO, or Solutions Engineering
Experience in MarTech or Enterprise SaaS environments supporting enterprise customers
Comfortable managing a relatively high book of business (30+ concurrent accounts)
Strong stakeholder management skills and executive-facing presence
Naturally curious, fast learner with strong empathy for customer needs
Preferred
Previous SEO or Post-sale MarTech Experience Strongly Preferred
Builder mindset with high agency; prior founder experience or evidence of creating something from scratch is a plus
Company
EliteGen Enterprise LLC
At EliteGen Enterprise, we believe growth happens where integrity meets action.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase