DXC Technology · 9 hours ago
FINRA CERTIFIED CALL CENTER SUPPORT - US
United States
Full-time
Remote
Entry Level
2+ years expDXC Technology is a leading global technology services company, and they are seeking a FINRA Certified Call Center Support representative. The role involves providing customer service via inbound calls, handling complex inquiries, and supporting various administrative tasks in a call center environment.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
No H1B
Responsibilities
Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel
Research customer inquiries and responds to appropriate parties in a timely manner
Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed
Interfaces with team members, management, and customers in reference to customer service issues
Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned
Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff
Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned
Qualification
Required
High school diploma or G.E.D. is mandatory and will need to be provided
Two years of customer service and call center experience is mandatory
Life insurance experience is mandatory
Experience in financial, investment, insurance or banking services where FINRA certification was required is a mandatory experience for this role
FINRA 6 or 7 minimum Certification is required at hire (currently registered or U5 within 2-year FINRA window and in good standing)
Preferred
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Strong business and analytical problem-solving skills
Strong communication skills
Ability to work independently
Ability to follow oral and written directions
Lean /Six Sigma certification or experience is preferred
Benefits
Life insurance
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
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