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IQVIA · 3 hours ago

Associate Manager, Operational Analytics

Washington, DC

Full-time

Onsite

Entry, Mid Level

$58K/yr - $146K/yr

2+ years exp

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The role involves managing employees, overseeing operational processes, and ensuring compliance while driving employee engagement and performance improvement.

AnalyticsHealth CareLife Science

Responsibilities

Manage employees in accordance with organization’s policies and applicable regulations

Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems

Acting as the contact for actions on human resources matters

To be the main internal contact for employees in the projects from induction to separation, maintaining specific agreed contact frequencies, via 1:1 telephone and face to face meetings, emails, newsletters and group communications where required

Ensure that company communications such as updates on policies and procedures are cascaded to employees on customer managed projects

Keep the Project Director up to date through reports and trackers with all matters and issues arising in the projects

Involvement in the recruitment process, with particular emphasis on candidate briefing and preparation

Involvement in the induction and initial training, with particular emphasis on policies and processes, such as expenses, fleet, leave, operations manual etc

Control and sign off for expense reports with particular emphasis on timeliness and accuracy

Work with the customer manager and Project Director to set initial objectives for new starters and agree on successful completion or otherwise, of the probationary period and to facilitate and finalize mid and end of year performance reviews

Conduct training sessions and coaching interventions if required in coordination with the Project Director and/or customer

Support employees to follow the corporate standards and vocational development program

Drive employee engagement including role out/support of annual employee engagement surveys

Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions

Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines

Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice

Drives process improvements

Understands technology and services, and ensures compliance with all processes

Support the client program as the key operational interface

Oversees process improvement opportunities and ensures appropriate action is taken

Manages client performance requirements to ensure compliance and implements action plans to correct areas for improvement

Understands technology and services, and ensures compliance with all processes

Responsible for monitoring financial performance of program and adjusting operational management appropriately to balance financial and client needs

Accurately prepares, updates, and manages all required client reports in a timely manner, and ensures compliance

Qualification

Process ImprovementClient ManagementFinancial Performance MonitoringEmployee EngagementTrainingDevelopmentBachelor's Degree

Required

Manage employees in accordance with organization's policies and applicable regulations