U.S. Legal Support · 1 day ago
Records Representative-Legal Services
TX-HYB-Houston-16825 Northchase Dr, Houston, TX, US
Full-time
Onsite
Mid, Senior Level
2+ years expU.S. Legal Support is looking for a Senior Records Representative to join their team. In this role, you will be responsible for handling escalations, training new employees, and managing record retrieval processes while ensuring excellent customer service.
LegalProfessional Services
Responsibilities
Respond to inbound and outbound calls and emails while managing escalations and the 'do not call' list
Communicate with custodians to confirm receipt of record requests and ensure timely delivery
Establish and maintain effective and cooperative working relationships with customers, clients, and custodians
Advise custodians on necessary actions and strategies for record collections
Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval
Track and update records using CRM software, ensuring accuracy and compliance
Monitor outstanding requests and overdue records, taking appropriate action for resolution
Maintain detailed documentation of custodian interactions, inquiries, and resolutions
Organize follow-ups, escalation calls, and coordinate with supervisors as needed
Ensure that all processes align with company policies and quality standards
Qualification
Required
2-4 years of experience in a fast-paced customer service contact environment (B2B preferred)
Proven success in collections and/or customer service with a stable work history
Customer Relationship Management (CRM) software experience required
High School Diploma or equivalent required
Preferred
Relevant college coursework or certification preferred
Benefits
Medical, Dental, and Vision insurance.
401(k) with company match.
Paid Time Off (PTO) and 9 paid holidays.
Paid Parental Leave.
Short- and Long-Term Disability.
Employee Assistance Program.
Flexible Spending Accounts and Commuter Benefits.
Company
U.S. Legal Support
U.S. Legal Support is a preeminent provider of a suite of litigation support services including court reporting, record retrieval.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-04Private Equity
Leadership Team
Charles F. Schugart
President & CEO
Jim Cunningham
SR VP & Division President
Recent News
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