Country Bank · 4 hours ago
Customer Care Center Specialist
Ware, MA, US
Full-time
Onsite
Entry Level
$21/hr - $25/hr
1+ years expCountry Bank is a growing mutual community bank dedicated to making a difference in the lives of customers and communities. The Customer Care Center Specialist plays a key role in delivering exceptional customer experiences by addressing inquiries and providing tailored service to meet financial needs.
BankingFinancial Services
Responsibilities
Effectively communicates with and assists internal and external customers in a professional, positive and composed manner while using effective listening abilities to resolve customer inquiries and requests
Identifies and pursues opportunities to build and deepen consumer and business customer relationships by actively listening and engaging the customer to cross-sell products and services and understand their current and future financial needs and priorities. Offers needs-based solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals
Utilizes multiple delivery channels to service all banking inquiry types
Has extensive knowledge of all eServices products, and is proficient in navigating required electronic product delivery systems
Opens various types of new consumer accounts and conducts other basic customer transactions, while demonstrating exceptional knowledge of all Bank products and services
Meets all defined growth, referral, sales, service, and campaign goals by identifying customer needs, providing appropriate guidance and perspective about Country Bank solutions, and balancing additional duties while providing coverage of the phone queue
Develops creative solutions to troubleshoot non-traditional banking inquiries such as remote banking, debit card compromises, POS declines, and disruptions in the availability of online and mobile platform
Other job duties, as assigned
Qualification
Required
High School diploma or equivalent
Minimum of one year of banking experience
Strong customer service and sales skills
Strong written communication skills
Exceptional verbal and numerical aptitudes
Ability to work independently and as part of a team
Ability to easily transition between jobs based on Bank and department need
Ability to interpret ideas and facts
Ability to analyze and interpret federal and state laws and/or regulations
Ability to work in a high-volume setting
Ability to quickly learn and adapt to changing systems, applications, policies and procedures
Intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word
Preferred
Call Center experience
Working knowledge of the Finastra core platform
Benefits
Medical, dental and vision insurance
A 401(k) Plan with a generous employer contribution plus match
Income protection benefits
Educational assistance and tuition reimbursement benefits
Generous total paid time off, and more!
Company
Country Bank
Country Bank is a bank that offers lending, mortgages, and banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Scully
President and CEO
Mary C. McGovern, MBA
EVP, Chief Financial Officer & Treasurer
Recent News
WBJournal.com
2025-07-29
Worcester Business Journal
2025-02-10
Worcester Business Journal
2023-04-08
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