Dario · 14 hours ago
Senior Application Support Specialist
United States
Full-time
Remote
Senior Level
7+ years expDario is on a mission to make better health easy, and they are seeking a Senior Application Support Specialist to provide expert-level technical support across multiple products. The role involves collaborating with the Client Success team and end clients, troubleshooting issues, and ensuring exceptional client experiences.
Health CareHealth DiagnosticsMedical DeviceSoftwareTherapeutics
Hiring Manager
Nishant Saini
Responsibilities
Serve as the primary technical point of contact for Client Success team and end clients
Act as a technical expert both within and outside your immediate team and be an effective communicator, cross-team problem solver - driving consensus, and developing solutions
Debug and troubleshoot high-performance and secure RESTful web services
Troubleshoot and resolve issues in web and mobile applications
Lead triage activities, create incident reports, and coordinate incident response across multiple teams
Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability
Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience
Work closely, partner, and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to standards across teams
Contribute to design reviews, code reviews and hands-on troubleshooting in your respective domain
Qualification
Required
7+ years of experience in technical support, software development, or related technical roles
4+ years of hands-on experience with JavaScript technologies (e.g. Javascript, Typescript, Node) and frontend framework (e.g. React)
AWS Certified Developer/Solution Architect - Big Advantage
Experience with database troubleshooting and performance (e.g. SQL, MongoDB)
Strong understanding of microservices, event-driven architectures, serverless container technologies (Lambda, Docker) and container orchestration platforms such as Kubernetes, OpenShift, or equivalent
Experience working with large, scalable distributed systems
Ability to debug, troubleshoot and resolve complex technical issues
Should have very strong analytical and debugging skills
Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones
Experience working directly with clients and Client Success teams
Must work in EST (Eastern Standard Time) timezone
Preferred
Knowledge of mobile apps will be an added advantage
Company
Dario
DarioHealth Corp.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$320.5MKey Investors
SternAegisOrbiMedOurCrowd
2025-09-22Post Ipo Equity· $17.5M
2025-05-01Post Ipo Debt· $32.5M
2025-01-21Post Ipo Equity· $25.6M
Leadership Team
Erez Raphael
CEO & Board Member
Zvi Ben David
CFO
Recent News
Company data provided by crunchbase