City of New York · 19 hours ago
Customer Service Coordinator
Manhattan, NY
Full-time
Onsite
Entry, Mid Level
$63K/yr - $72K/yr
2+ years expThe City of New York is committed to providing high-quality youth and family programming through its Department of Youth and Community Development. The Customer Service Coordinator will assist the Insurance Compliance Unit by managing vendor communications, tracking inquiries, and ensuring compliance with City requirements.
GovernmentLegalPublic Relations
Responsibilities
Maintain a database of vendor information and create initial agency communications with vendors about pending compliance matters
Create and update a tracking system of inquiries and vendor contact information including actions taken, responses given and inquiries forwarded for further research
Use computer databases and information technology systems to retrieve information needed to respond to and track the progress of responses
Request from other DYCD units information needed to respond to inquiries
Prepare written replies using forms and form letters
Records resolution of inquiries in the tracking system and creates streamlined responses for frequently asked questions or vendor matters
Identify, investigate, and report compliance issues to the Office of the General Counsel
Work in collaboration with other DYCD units to improve operational efficiency
Perform other related functions and assignments as required
Answer telephone, mail, email and in-person inquiries in a timely manner
Qualification
Required
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Strong communication skills, writing, verbal, and people skills to effectively respond to a variety of inquiries, including insurance compliance inquiries, in a professional and courteous manner in compliance with DYCD standards
Preferred
Strong writing and great interpersonal skills to be able to respond to a variety of inquiries in a professional and courteous manner
Knowledge of Microsoft Office applications including Word, Excel and PowerPoint
Proven track record in customer service experience especially with dealing with vendors and or non-profit organizations
Experience dealing with vendor regulatory compliance issues
Teamwork and collaboration
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
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