IT Helpdesk I jobs in United States
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Magellan Financial & Insurance Services, Inc. · 2 days ago

IT Helpdesk I

Magellan Financial & Insurance Services, Inc. is one of America's fastest-growing wealth management firms, seeking an IT Helpdesk I to join their technology team. The role focuses on troubleshooting tech issues, supporting infrastructure, and providing growth opportunities towards advanced IT roles.

Financial ServicesInsuranceService Industry

Responsibilities

Solve Real Problems:  Be the hero who gets someone's critical work system back online in minutes, not hours
Build and Deploy:  Image new PCs, upgrade hardware, and deploy workstations that power million-dollar advisory practices
Master the Infrastructure:  Rack servers, manage networking equipment, and get hands-on with enterprise-level technology
Grow Your Skills:  Support Azure AD projects, pilot automation scripts, and gain exposure to cloud technologies that define the future of IT

Qualification

AzureAWSCybersecurity frameworksNetworking equipmentAutomation platformsProblem-solvingCommunicationContinuous learning

Required

Naturally gravitates toward technology – You built your PC, set up your home network, or can't help but troubleshoot your neighbor's Wi-Fi issues
Thrives on solving puzzles – You don't just want to know how to fix something; you want to understand why it broke in the first place
Communicates with patience – You can explain technical concepts to non-technical people without making them feel foolish
Craves continuous learning – You're the type who watches YouTube tutorials about networking protocols for fun

Benefits

401(k) with 100% company match up to 6% (immediate vesting)
Company-subsidized medical, dental, vision, life, and AD&D insurance
15 days PTO starting (growing to 25 by year five)
10 paid holidays plus a bonus birthday PTO day
Professional development and certification support

Company

Magellan Financial & Insurance Services, Inc.

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The intersection of fierce independence, disruptive annuity & asset growth, and unstoppable marketing horsepower—this is Magellan Financial.

Funding

Current Stage
Growth Stage

Leadership Team

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Austin Nachbar
Director of Strategic Partnerships
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Brendon Reed
Director of Strategic Partnerships
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Company data provided by crunchbase