YoungWilliams · 2 hours ago
Customer Service Agent - Colorado Springs
CO - Colorado Springs, Colorado Springs, CO, US
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expYoungWilliams is a company that provides customer service solutions, and they are seeking a Customer Service Representative. This role is responsible for professionally answering calls, resolving customer issues, and ensuring accurate information is provided to customers in a timely manner.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State’s computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Qualification
Required
High School diploma or GED
1-2 years contact center experience is preferred
Computer experience and typing proficiency required
Excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills
Benefits
Medical
Dental
Vision
Life insurance
Disability coverages
401k program with an employer match
Paid time off programs
Paid holidays
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
Company data provided by crunchbase