WEX · 3 hours ago
Manager, Collections Risk + Debt Mitigation
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $99K/yr
4+ years expWEX is a leading financial technology service provider, and they are seeking a Manager, Collections Risk & Debt Mitigation to oversee and optimize collections teams. This role involves driving operational efficiency, managing a large team, and integrating technology to enhance collections processes while ensuring effective risk management.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Create, maintain and drive adherence against service strategies and operational plans
Constantly strive to increase productivity, efficiency, and results by initiating process improvements and advocating for technology enablers
Responsible for ensuring that solutions are scalable, sustainable and successfully balance the business need and risk
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks
Leverage technology and automation to streamline workflows and reduce manual effort
Serve as a change agent for continuous improvement though new/refined/enhanced methodologies
Define, document, and trend individual and team Key Performance and Key Risk Indicators
Generate regular reports on low risk collections and cash application metrics, highlighting trends, areas of improvement, and key performance indicators
Drive Scorecard reporting for upstream and adjacent internal stakeholders providing commentary and insight
Work with the Workforce Manager on capacity planning, pipeline management, scheduling and resource management and ensure that systems are in place to measure capacity utilization
Responsible for core people management functions of Selection/Assessment, People Development, Performance Management, and Building Bench Strength/Succession Planning
Oversee and guide the development and delivery of training plans, programs and documentation
Motivate and inspire the team and monitor and cultivate employee satisfaction and engagement
Productivity and quality tracking, both team and individual, to ensure optimal performance
Expense management to departmental budget, goals and operational scale
Capacity planning and resource deployment strategy
Provide coaching and guidance to leader direct reports, inclusive of processes for progressive discipline, employee engagement, and other key staff management responsibilities
Communications management across broad constituencies – internal associates, management, and senior team if/when applicable and external across various levels of the client organization
Responsible for productive collaboration across a broad group of internal stakeholders, including but not limited to Relationship/Client Managers, Account Management, WEX Bank, Contact Center, Implementation, Product and Sales, effectively balancing business needs with risk and scale objectives
Develop and present business proposals for technology enablers to streamline and optimize collection of accounts with lower financial exposure and implementation once delivered
Facilitate the rollout and stabilization of new business processes and/or features and functionality
Responsible for engagement of resources into all applicable projects and/or company initiatives that may impact the operations
Qualification
Required
Bachelor's degree in Accounting, Finance or Business or the equivalent combination of education and work experience
4+ years of progressive management experience in risk and/or operational functions
Demonstrated knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics
Results driven, action oriented and self-motivated
Critical thinking, problem solving and decision-making skills
Negotiation and dispute resolution skills; ability to de-escalate tension in customer interactions and bring to appropriate resolution
Ability to be influential at all levels of the organization, leading stakeholders from various business units to agreement
Advanced knowledge of the Fair Debt Collection Practices Act (FDCPA) and regulatory requirements of a Bank
Strong understanding of invoicing, billing, customer statements and statement reconciliation processes
Occasional travel may be required
Must successfully pass a background investigation
Ability to leverage analytical abilities to make data-driven decisions that mitigate risk and maximize growth and revenue opportunities
Proven experience managing distressed customers and achieving recovery objectives
Broad and deep knowledge of WEX-utilized systems and business functions
Experience with the identification and execution of process improvement initiatives, using process improvement methodologies
Advanced interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams
Ability to effectively and calmly operate within a complex and changing environment
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase