Goodwill of Central Illinois · 8 hours ago
Re-Entry Program Case Manager
Indianapolis, IN
Full-time
Onsite
Mid Level
$22/hr - $25/hrGoodwill of Central and Southern Indiana is a nonprofit organization focused on helping individuals reintegrate into society. The Re-Entry Program Case Manager assists participants in education and employment development, providing coaching and support to improve employability and reduce recidivism rates.
Retail
Responsibilities
Builds and maintains networks with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants
Assists in maintaining and updating the resource library
Serves as the primary point of contact with community partner organizations to receive and manage client referrals
Works with program participants to assess and comprehend risk factors/needs and to deliver effective support
Assists participants in improving work behaviors and skills acquisition to enhance their success with employment
Conducts one-on-one follow-ups with participants to continually monitor their efforts and measure progress
Makes recommendations to provide guidance and counseling
Generates status reports and makes adjustments as needed
Partners with participants in developing individual development plans (IDPs) that will fit their specific needs and skills in relation to education and employment
Modifies plans as needed
Constructs and maintains initial documentation progress files
Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports
Maintains and cultivates working relationships between Goodwill Industries of Central & Southern Indiana, referring parties, and the funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs
Assists participants in assessing community resources, wrap-around services, and making appropriate referrals
Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed
Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities
Conducts regular employment progress reports
Performs worksite evaluations to determine potential accommodations
Performs liaison functions with referral sources and other community agencies
Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution
Participates in singular and group conferences in evaluating case problems and skill improvement
Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary
Provides job coaching and on-the-job training
Organizes and presents job readiness preparation either one-on-one or in small groups
Effectively leverages internal, professional, and community networks to drive results
Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention
Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements
Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems
Participates in continuing professional development relevant to the goals of the position
Participates in staff meetings
Attends community meetings as related to the identified goals
Promotes the NBP to create community awareness for participant recruitment/enrollment
Qualification
Required
Bachelor's degree in psychology, human relations, social work, rehabilitation counseling, criminology, or related fields with a focus on mental health
Has worked assisting people who were previously incarcerated, on parole, or have had an existing criminal record or have assisted individuals with personal development plans that have included education, employment, and/or financial goals that have improved their situation with a focus on career development and retention
Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done
Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world
Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions
Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support
Has solid knowledge of G Suite, MS Office, databases, and the internet
Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines
Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership
Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to occasionally work a flexible schedule beyond normal business hours
Is willing to travel to participants' homes, workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed
All candidates must pass a pre-employment background check
Must have a valid driver's license, a good driving record, and qualify under the district's insurance carrier when driving a district vehicle
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Life, dental and vision insurance
Parenting and sabbatical leaves
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company % match
Monthly cell phone reimbursement allowance
Discount programs including 20% discount off Goodwill retail stores immediately upon hire
Free mental health support services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on-site
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase