Orion180 · 20 hours ago
Technical Writer
Irving, TX
Full-time
Onsite
Senior Level
7+ years expOrion180 is a company focused on delivering exceptional insurance experiences through innovative technology. They are seeking a highly motivated Technical Writer/Knowledge Manager to drive their enterprise-wide knowledge management strategy and develop high-quality documentation to support product adoption and operational excellence.
FinTechInsuranceInsurTechProperty Insurance
Responsibilities
Develop and maintain high-quality documentation, including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks
Translate complex technical concepts into clear, accessible content for both technical and non-technical audiences
Ensure documentation supports onboarding, troubleshooting, and product adoption goals
Partner with engineering, product, QA, and support teams to ensure documentation reflects the latest features, releases, and technical changes
Act as a liaison between technical teams and end users to surface knowledge gaps and improve content relevance
Establish and maintain documentation frameworks, including versioning, taxonomy, templates, and style guides
Manage content in platforms such as SharePoint or similar systems
Define and implement a scalable knowledge management strategy that integrates documentation, internal wikis, training materials, and customer support content
Develop processes for capturing institutional knowledge from SMEs, retrospectives, and project postmortems
Promote a knowledge-sharing culture through best practices, training, and enablement programs
Review and edit content for clarity, accuracy, and consistency in tone and formatting
Implement stakeholder feedback loops and analytics to continuously improve content discoverability and usefulness
Ensure alignment with user experience principles and accessibility standards
Curate and maintain internal knowledge bases for cross-functional use, including onboarding guides, FAQs, and process documentation
Support training initiatives by providing content for workshops, e-learning modules, and self-service portals
Qualification
Required
Bachelor's degree in English, Communications, Information Systems, or a related field
7-10 years of experience in technical writing, documentation, and knowledge management roles
Proven experience leading documentation initiatives across multiple teams or domains
Strong understanding of documentation platforms, taxonomy, and content lifecycle management
Experience with Agile/Scrum frameworks and tools such as Azure DevOps
Excellent communication, collaboration, and stakeholder management skills
Ability to mentor junior writers and influence cross-functional teams
Preferred
Experience implementing enterprise knowledge management systems
Proven experience working on core insurance platforms (e.g., Guidewire, Duck Creek, Insurity, or proprietary systems)
Strong understanding of insurance processes such as quoting, policy issuance, endorsements, billing, claims, and compliance reporting
Knowledge of technical concepts like APIs, databases, integrations, modern cloud-based architectures (Azure preferred), UX principles, accessibility standards, and content analytics
Strong background in insurance and technology-driven organizations
Experience with SharePoint, CMS platforms, and e-learning tools
Benefits
Medical
Dental
Vision
401k
Paid holidays
PTO and more
Company
Orion180
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships.
51-200 employees
H1B Sponsorship
Orion180 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$42.3MKey Investors
Regions Bank
2023-04-05Debt Financing· $42.3M
Leadership Team
C
Christoph Birchler
Chief Financial Officer
Ryan Jesenik
President, Insurance & COO
Recent News
Company data provided by crunchbase