Evrhire · 5 hours ago
Technical Support Specialist
NYC Metro Area
Full-time
Onsite
Entry Level
$35/hr - $39/hr
2+ years expEvrhire is seeking a Technical Support Specialist to provide technical support to end-users both remotely and in-person. The role involves managing help desk tasks, troubleshooting hardware and software issues, and supporting a Data Center environment.
Staffing & Recruiting
Responsibilities
Provide level 1 and level 2 technical support to end-users remotely and in-person
Utilization of the help desk ticketing system to manage tasks, requests for support, and day-to-day activities
Installation, maintenance, and repair of desktop/laptop computing systems
Support and administration of Windows 10 operating systems
Diagnose, troubleshoot, and repair computing hardware and software applications
Provide support for all standard productivity software (Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.)
Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems
Complete imaging, software installations, and software upgrades
Support Data Center environment and Cisco devices
Rack and stack any networking and server equipment
Perform data backup tape rotations
Escort vendors while onsite
Perform cable management within data center
Act as smart remote hands for network engineers
Troubleshoot computer and network hardware
Escalate to the appropriate group whenever network outages or assistance is required
Receive, ship and track any equipment for Datacenter
Keep track of network/computer inventory
Qualification
Required
2 years' experience and strong knowledge of hardware replacement/troubleshooting (PCs, Servers, Switches, Routers)
Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies
Excellent organizational skills
Excellent communications skills
Strong MS Excel and Word skills
Strong troubleshooting, analytical, and problem-solving skills
Ability to work effectively and collaboratively as part of a team
Company
Evrhire
Evrhire is a modern approach to the recruitment and staffing industry.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Victoria (.
Managing Partner
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