General Motors · 6 hours ago
Senior Product Manager- Service Customer Experience Platforms
Warren, Michigan, United States of America
Full-time
Hybrid
Senior Level
7+ years expGeneral Motors is redefining mobility through innovative product teams. The Senior Product Manager for Service Customer Experience Platforms will lead the vision and roadmap for enhancing customer interactions with vehicle service across multiple channels, focusing on experience-driven outcomes and collaboration with cross-functional teams.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
Responsibilities
Contribute to the definition of the product vision, strategy, and roadmap based on customer needs and market trends
Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure product goals and priorities alignment
Conduct market research and competitive analysis to identify market opportunities and potential threats
Develop and manage product requirements, including user stories, use cases, and functional specifications
Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility
Work closely with UX/UI designers to develop intuitive and compelling user interfaces
Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions
Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners
Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful product launches
Conduct post-launch analysis to evaluate product performance and identify areas for improvement
Continuously iterate and improve the product based on user feedback, market trends, and business goals
Qualification
Required
7+ years of digital/software product management experience with technical focus
3+ years of experience managing products focused on core user experiences and strategy of digital products across a variety of platforms (vehicle, mobile, and web)
Proven ability to balance tradeoffs between consumer needs, business objectives, and technical constraints
Experience developing solutions to complex problems with many constraints, using sound judgment and data-informed decision-making
Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative
Ability to identify key data and metrics required to make decisions and understand their implications
Strong communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders
Preferred
8+ years of digital/software product management experience
Experience driving go-to-market strategies for vehicle first user experiences and collaborating with sales and marketing teams
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
H1B Sponsorship
General Motors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (787)
2024 (740)
2023 (450)
2022 (795)
2021 (748)
2020 (452)
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
2026-01-24
Company data provided by crunchbase