ZenGRC · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions. As a Customer Success Manager, you'll be the primary relationship owner for a portfolio of 30+ mid-market and enterprise customers, ensuring their long-term satisfaction, retention, and value realization with ZenGRC's products.
Information TechnologyRisk ManagementSoftware
Responsibilities
Act as the trusted advisor and primary contact for a portfolio of 30+ customers
Build deep relationships with compliance, risk, security, and audit leaders
Partner with the Onboarding team to ensure successful customer transition and long-term adoption
Develop a strong understanding of each customer's goals, workflows, and product setup to deliver measurable value
Monitor customer health, usage, and sentiment to identify risks early and proactively improve satisfaction and retention
Conduct executive business reviews (EBRs/QBRs) that highlight ROI, adoption trends, and future alignment
Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs and resolve challenges quickly
Drive renewals through trusted relationships, transparent communication, and demonstrated customer outcomes
Maintain detailed documentation, account plans, and customer insights within internal systems (CRM + CS platform)
Contribute to evolving Customer Success playbooks, metrics, and retention strategies
Qualification
Required
2+ years in Customer Success, Account Management, or Client Services in a SaaS or technical product environment
Proven ability to manage 30+ customer relationships simultaneously, with strong retention results
Demonstrated technical aptitude—comfortable navigating data-driven platforms, integrations, and workflow logic
Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes
Excellent communication and presentation skills; can influence both technical users and executive stakeholders
Analytical and problem-solving mindset; able to turn data into insight and action
Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales)
Bachelor's degree required
Preferred
CISA, CRISC, or CISSP certifications a plus
Candidates who have a deep understanding of our platform, ZenGRC, will be given strong preference
Benefits
Competitive salary and equity (we want everyone to be a stakeholder)
Full benefits (medical, dental, vision, wellness offerings, etc.)
Unlimited PTO, paid sick days, 11 holidays
Company
ZenGRC
We believe cyber risk management has evolved from an IT problem into a business problem.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$80.4MKey Investors
Francisco Partners
2022-09-08Series B· $60M
2019-03-06Series A· $15.46M
2018-08-08Convertible Note· $2.96M
Leadership Team
Michael Maggio
CEO & Chief Product Officer
Greg Crabtree
Chief Technology Officer
Recent News
2023-12-01
2023-08-24
Company data provided by crunchbase