The Depository Trust & Clearing Corporation (DTCC) · 4 hours ago
Agentic AI Product Owner
Jersey City, NJ
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
8+ years expThe Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to helping employees grow and succeed. The role involves leading the development of AI-powered customer support agents, driving strategy and execution that leverages enterprise data and cutting-edge AI technologies to transform customer service.
FinanceFinancial ExchangesFinancial ServicesInformation Technology
Responsibilities
Product Vision and Roadmap: Define and drive the product vision and roadmap for AI-driven customer support agents, ensuring alignment with organizational goals and customer needs
Knowledge Integration: Integrate content from diverse sources, such as Salesforce, knowledge bases, and chat logs, to build a unified and comprehensive knowledge repository that supports AI agent operations
Use Case Analysis: Analyze historical customer interactions to identify and prioritize high-impact use cases for AI-driven solutions, enabling targeted improvements in customer support
Collaboration with Teams: Collaborate closely with engineering and data science teams to design and build scalable AI agent systems that deliver reliable performance and enhance customer experience
RAG Pipeline Optimization: Debug and optimize Retrieval-Augmented Generation (RAG) pipelines to improve search relevance and accuracy within AI agent responses
Conversational AI Enhancement: Leverage Large Language Models (LLMs) to enhance conversational capabilities of AI agents, ensuring responses are accurate, grounded in source data, and contextually relevant
Performance Monitoring: Define and monitor key performance indicators (KPIs), including deflection rate, resolution time, and customer satisfaction, to assess and improve support outcomes
Agile Product Ownership: Act as the product owner in Agile development cycles, managing backlogs and user stories to guide the team toward successful product delivery
Compliance and Governance: Ensure that all product development activities comply with data privacy regulations, ethical AI practices, and organizational governance standards
Stakeholder Communication: Communicate product vision, progress, and performance effectively to stakeholders across both business and technical teams to foster alignment and transparency
Qualification
Required
Minimum 8 years of overall product management experience with a strong focus on AI/ML-driven products
Bachelor's or master's degree in computer science, Data Science, Engineering, or a related field
Minimum 3 years of hands-on experience as a Salesforce Product Owner within a large enterprise environment
Proven experience working with Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architecture
Familiarity with Salesforce Agentforce and Data Cloud platforms
Demonstrated success in Agile development environments, including collaboration with multiple scrum teams
Experience leading cross-functional initiatives across global teams and time zones
Ability to operate as a senior-level individual contributor, driving strategy and execution independently
Preferred
Proven experience deploying AI chatbots or virtual assistants within customer support settings
Prior experience in the financial services industry is preferred
Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
The Depository Trust & Clearing Corporation (DTCC)
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
5001-10000 employees
H1B Sponsorship
The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)
Funding
Current Stage
Late StageLeadership Team
Frank La Salla
President, CEO and Director of DTCC
E
Edward Cortes
Executive Director
Recent News
2026-01-16
2026-01-09
Company data provided by crunchbase