YoungWilliams · 3 hours ago
Customer Service Agent - Colorado Springs
Colorado Springs, CO
Full-time
Onsite
Entry Level
1+ years expYoungWilliams is seeking a Customer Service Representative to handle incoming calls and provide accurate information to customers. The role involves resolving customer issues, documenting interactions, and maintaining confidentiality of information in the State’s computer systems.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State’s computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Qualification
Required
High School diploma or GED
Computer experience and typing proficiency
Excellent diction, grammar, voice quality, articulation
Proficiency with computers
Customer service skills
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State's computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Preferred
1-2 years contact center experience
Benefits
Medical
Dental
Vision
Life insurance
Disability coverages
401k program with an employer match
Paid time off programs
Paid holidays
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
Company data provided by crunchbase